Background
 
NN Life Luxembourg provides the following general information to answer any concerns that you may have around the security of the internet, including online transactions.
 
NN Life Luxembourg makes every effort to provide optimal security of your data and of all transactions. For us, protecting our clients is just good business. Despite how hard we work, there are risks online and you can take some action to protect yourself. Here we provide some information to help you.
 
  • NN Life Luxembourg’s standard practices
  • Verifying websites
  • Protect yourself
 
NN Life Luxembourg’s standard practices
 
NN Life Luxembourg may communicate with you by e-mail on occasion, so how can you tell which e-mails are from us, and which are fraudulent? All communication from NN Life Luxembourg will follow these rules:
 
  • We will never ask for you to confirm your security details e.g. username or password.
  • We will not embed hyperlinks in e-mails that take you to sites other than http://www.nnlife.lu and where you must enter your security information.
 
If you have any doubt about any email you have received purporting to be from NN Life Luxembourg, you should contact us (link to contact form).
 
Verifying websites
 
You must be sure that you have a secure connection to our website and that it really belongs to NN Life Luxembourg. The NN Life Luxembourg internet addresses is clearly recognizable and the internet address (URL)  does not contain errors; www.nnlife.lu is good, www.nnlive.lu is not.
 
Take care of your computer
 
Your online security is closely related to your computer's security. Take care of your computer to make it secure.
 
  • Update your computer by installing the latest software and patches, to prevent hackers or malware from exploiting any known weaknesses in your computer.
  • Install and update virus protection, to protect against viruses corrupting your computer and to prevent hackers from installing Trojan viruses on your computer.
  • Install and update anti-spyware tools.
  • Install and update personal firewalls.
  • Use only programs from a known, trusted supplier.
  • Beware of spam emails
  • Use a spam filter to avoid even seeing these messages
  • Never respond to a spam message, your email address is then recorded as live and the spam will increase.
  • Should you read a spam message remember: if it sounds too good to be true, it probably is too good to be true.
  • The US Federal Trade Commission provides information on how to avoid phishing scams.
  • The Anti-Phishing Working Group provides statistics on phishing attacks and advice for individuals and companies.